General FAQ

This page should answer all those questions that you have about our software, hardware and services. If you can't find an answer to your question here then please use our contact page to get in touch and ask us - we'll be happy to try to help.

Who are Indigo Prime?

Indigo Prime are a services and consultancy group that was set up in 1996. In the early days we provide commercial software and business solutions to the companies of Bristol, UK. We have now expanded and boast software and services which are used by clients in a wide range of areas. You'll find our systems in the largest research and development establishment in Europe, government agencies, and defence and security companies, as well as in more traditional businesses involved in areas such as logistics and information services.

But our systems are not just used in government or commercial business, we offer our services to the small business and home user. In fact, we are proud that a significant proportion of our clients are still private individuals. Across the country are individuals who use our systems and provide feedback that helps us maintain the standard for which we have become famous. Without the small business and private individual we would not be where we are today.

Can I really download your software for free?

Yes! All software that is marked as 'Free to download' is exactly that, free to download. Unlike other companies we do not make a distinction as to a commercial or home user. If you are a commercial user our software is still free for you to download, just as it is for a home user. We also provide updates to this software from the site.

Can I really register for My Indigo for free?

Yes! You can register for the service for free whether you are a commercial company or a private individual. We do ask that you fill out the registration form truthfully, as this helps us with any support that you might require using this service or any of our software.

Nothings really free! Where's the catch?

You're right, nothing normally is free and we are a commercial organisation. However, we make our money elsewhere, from selling our business and consultancy services. We also are very aware of where we came from, and without the ability to download free software in those early years we would not be here. So this is our way of giving a little back to the software and information systems community that helped us get where we are today - thanks guys!

The upshot of this is that we have provided our software for free since 1996 and would like things to stay that way, so long as we can make enough profit elsewhere, by selling our services and systems to cover our costs, we will keep things the way they are. All we ask is that you limit our costs by respecting our servers if you use them.

Do you provide support?

Yes we provide full support for all our services and systems. For our free to download software you can get support through our My Indigo service. We use email as our first point of contact, but once we've assessed your support request we may choose to contact you directly by phone (of course if you do not wish this then we will respect that).

we realise that some organisations such as large businesses require a higher level of support than others, so we do offer a complete consultancy service. In many cases we can still keep this service free, but we reserve the right to charge for such a higher level of consultancy and support. In those cases where we charge for higher level support and consultancy we may require a MLA or SLA (service level agreement) to be in place.

What standards do you use to design your software?

We design all our software using the TickIT standard as a guideline, however, as some of our software is 'critical software' we use many further checks and balances to maintain quality.